Catalog
E-commerce
AI Customer Care Agent
Where's my order? Answered in 8 seconds.
Handles order tracking, returns, size exchanges and delivery issues, with real-time access to order status. Escalates to a human only when truly needed.
78%
Tickets solved on first contact
8 sec
Average response time
-62%
Cost per contact
What a call sounds like
Customer
My order was supposed to arrive yesterday.AI Customer Care Agent
I can see the shipment is held at the Bologna sorting hub, delivery expected tomorrow. Shall I open a case with the courier right away?What it does
- Order and shipment tracking
- Return and exchange initiation
- Delivery complaint handling
- Escalation with summary to the team
Typical integrations
Shopify / WooCommerceCouriersHelp deskWarehouse management