Legal Notice
Terms and Conditions
1. Subject matter
Agent On Demand provides artificial-intelligence-based voice agents that answer the customer's phone calls, together with a dedicated phone number and access to the platform.
2. Fees
Standard plan: 160 € per month (250 minutes included, overage €0.70/min) or 1500 € per year with unlimited calls; setup and number included. Enterprise plan, with connection to company APIs: 700 € per month or 7000 € per month, all-inclusive, with dedicated support. All amounts are exclusive of VAT.
3. Activation
Activation includes agent configuration, number provisioning, platform connection, testing and go-live, and is included in the subscription fee.
4. Fair use
Unlimited calls refer to normal business use of the service. Use for telephone spam, harassment or unlawful activities is prohibited.
5. Term and withdrawal
The subscription is monthly and renews automatically. The customer may withdraw at any time, effective from the expiry of the period already paid. The activation fee is non-refundable once go-live has been completed.
6. Liability
Agent On Demand ensures the highest possible service continuity; any interruptions due to telephone operators or third-party providers are not attributable to the provider. The Enterprise plan includes specific SLAs agreed contractually.